Last updated: 17 October 2026
This Privacy Policy explains how Bramora Pharmaceuticals (Bramora, we, us or our) collects, uses, shares and protects your personal data when you visit bramorapharmaceuticals.com or buy our products. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them, and the Consumer Protection (E-Commerce) Rules, 2020.
By using our website or placing an order, you consent to the processing of your personal data as described in this policy. You can withdraw your consent at any time, as explained under Your Rights below.
1. Who We Are
Bramora Pharmaceuticals is responsible for (the Data Fiduciary of) the personal data collected through this website.
Bramora Pharmaceuticals
C-Block, Sushant Shopping Arcade, Sushant Lok-1
Gurugram, Haryana 122009, India
Email: bramorapharma@gmail.com
Phone: +91 8860033002, +91 8860866606
2. Information We Collect
- Account and order details: your name, phone number, email address, billing and delivery address, pincode and order history.
- Prescriptions and health information: prescriptions you upload, and any information about health conditions, medicines or symptoms you share with us, for example through our Order via Prescription page or the Ask a Question form.
- Payment information: payments are processed by our payment partner Razorpay. We do not see or store your full card number, CVV, UPI PIN or net banking password. We only receive details such as the transaction ID, amount, payment method and payment status.
- Communications: messages you send us through our contact and question forms, by email or by phone.
- Newsletter: your email address, if you choose to subscribe to our updates.
- Technical information: IP address, browser and device type, pages visited, and information stored in cookies (see Cookies below).
We collect only the personal data that is necessary for the purposes described in this policy.
3. How We Use Your Information
- To process, pack and deliver your orders, including reviewing prescriptions where a product requires one.
- To process payments, refunds and cancellations.
- To respond to your questions and provide customer support.
- To send you order confirmations and delivery updates.
- To send you offers and product updates, only if you have opted in. You can unsubscribe at any time using the link in any email.
- To meet our legal obligations, including tax and GST invoicing, record-keeping required for medicines, and consumer protection laws.
- To keep our website secure, prevent fraud and improve our website and services.
4. Prescriptions and Health Information
We treat prescriptions and health information with extra care. This information is used only to process your order and to check that a product is suitable for you. It is accessed only by authorised staff and qualified practitioners, is never used for marketing, and is never sold. We keep it only as long as needed for your order and as required by law.
5. Who We Share Your Information With
We do not sell or rent your personal data. We share it only with trusted service providers who help us run our business, and only as much as they need:
- Razorpay, to process your payments securely.
- Delhivery and other courier partners, who receive your name, phone number and delivery address to deliver your order.
- Hostinger, our website hosting provider.
- Mailchimp (Intuit), to send newsletters if you have subscribed.
- Professional advisers such as accountants and lawyers, where necessary.
- Government authorities, courts or law enforcement, where we are required to by law.
These service providers process your data only on our instructions and are required to keep it secure.
6. Cookies
Our website uses cookies and similar technologies that are needed for it to work, such as keeping items in your cart, keeping you logged in and completing checkout. We also use cookies to remember your preferences, such as your wishlist, compared products and the pincode you checked for delivery, and to make the website load faster. You can block or delete cookies in your browser settings, but parts of the website such as the cart and checkout may then not work properly.
7. Where Your Data Is Stored and How We Protect It
Your data is stored on the secure servers of our hosting provider. Some of our service providers, such as Mailchimp, may process data outside India, as permitted under Indian law. We protect your data with reasonable security practices, including encrypted (HTTPS) connections, restricted access to personal data, and a PCI DSS compliant payment gateway. No method of transmission or storage is completely secure, but if a personal data breach occurs, we will inform you and the Data Protection Board of India as required by law.
8. How Long We Keep Your Data
- Order, invoice and payment records: for as long as required by tax, accounting and other applicable laws.
- Prescriptions: for as long as required by the laws that apply to the sale of medicines.
- Account details: until you ask us to delete your account, unless we must keep certain records by law.
- Newsletter subscription: until you unsubscribe.
- Messages and queries: for as long as needed to resolve them.
When data is no longer needed, we delete or anonymise it.
9. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Get a summary of the personal data we hold about you and how we process it.
- Have inaccurate or incomplete data corrected, completed or updated.
- Have your data erased when it is no longer needed, unless we must keep it by law.
- Withdraw your consent at any time. This does not affect processing carried out before you withdrew it, but we may no longer be able to provide some services.
- Have your grievances addressed by our Grievance Officer.
- Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, email us at bramorapharma@gmail.com. We may ask you to verify your identity before acting on your request.
10. Children
Our website and products are intended for adults. We do not knowingly collect personal data from anyone under 18 years of age without verifiable consent from a parent or lawful guardian. If you believe a child has given us personal data, please contact us and we will delete it.
11. Grievance Officer
If you have any concern or complaint about how we handle your personal data, please contact our Grievance Officer:
Grievance Officer, Bramora Pharmaceuticals
C-Block, Sushant Shopping Arcade, Sushant Lok-1, Gurugram, Haryana 122009
Email: bramorapharma@gmail.com
Phone: +91 8860033002
We will acknowledge your complaint within 48 hours and aim to resolve it within one month. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.
12. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
14. Contact Us
For any questions about this Privacy Policy, contact us at bramorapharma@gmail.com or call +91 8860033002.